Subscription, Cancellation and Refund Policy

This Policy applies to subscriptions and paid digital services purchased directly from Notofin. If you purchase through an app store, reseller or business contract, that provider's billing rules or the signed agreement may also apply. Mandatory consumer rights always prevail.

The plan, billing period, included seats or features, price, applicable taxes and renewal terms are shown at checkout. Subscriptions renew automatically unless cancelled before the renewal date. Additional Notofin Floor seats may create recurring charges as shown before confirmation.

You authorise the payment processor to charge the selected payment method. If a charge fails, we may retry, request updated details or temporarily restrict paid features.

Where a free trial is offered, the sign-up flow will state its duration and whether a payment method is required. If the trial automatically converts, the first paid charge occurs at the end of the trial unless you cancel beforehand. A trial may be limited to one per user, company, workspace or payment method.

Promotions may have eligibility, duration and usage conditions. Discounts normally apply only for the stated period and the subscription then renews at the price disclosed in the offer or before renewal.

You can cancel through the subscription or billing settings in your Notofin account. You may also email tech@notofin.com from the account email. We may ask for reasonable verification to protect the account.

Cancellation stops future automatic renewal. Unless the checkout, this Policy or mandatory law states otherwise, you keep access until the end of the already-paid billing period. Deleting the application, disconnecting a trading platform or ceasing use does not itself cancel a subscription.

If you are an EU consumer and purchase online, you generally have 14 calendar days from the day the service contract is concluded to withdraw without giving a reason. You may exercise the right through the online withdrawal function made available by Notofin, by emailing tech@notofin.com, or by using the model form in Appendix A.

When you request immediate access, you expressly ask us to begin providing the digital service during the withdrawal period. If you withdraw after the Service has started, we may deduct an amount proportionate to what was supplied before withdrawal where the law permits. Any amount due will be refunded using the original payment method within the legally required period.

The right of withdrawal may not apply, or may be lost, in specific situations permitted by law, including certain fully performed services or digital content supplied immediately after the consumer's express consent and acknowledgement. We will request any legally required consent or acknowledgement separately at checkout; this Policy does not treat silence or a pre-ticked box as consent.

Nothing here limits remedies for a digital service that is not supplied, is defective or does not conform to the contract.

After any applicable withdrawal period, subscription payments are normally non-refundable and we do not automatically provide prorated refunds for unused time. We will, however, investigate and provide a correction, service extension, credit or refund where required by law or appropriate for:

• a duplicate or clearly incorrect charge;
• a charge made after a timely cancellation because of our billing error;
• a material failure to provide the purchased Service that we do not remedy within a reasonable time;
• a successful statutory claim relating to lack of conformity of a digital service; or
• another situation where we determine a refund is fair and appropriate.

Trading losses, dissatisfaction with trading results, failure to use the Service, failure to cancel before renewal, a third-party platform outage, or reliance on an AI output are not by themselves grounds for a refund, except where mandatory law provides otherwise.

We may change subscription prices. For existing recurring customers, material changes will take effect on a future renewal after reasonable advance notice, normally at least 30 days. You can cancel before the new price applies.

Business subscriptions, customised integrations, onboarding, development or enterprise services may be governed by an order form or separate agreement. That agreement controls where it differs from this Policy. Unless stated otherwise, business fees are non-cancellable and non-refundable for the committed term, subject to applicable law and Notofin's material uncured breach.

Contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may lead to account suspension and recovery of amounts lawfully due. This does not restrict a consumer's right to use lawful payment-dispute procedures.